Mr Fothergills Growing Together

(800) 876-0862

Representatives are Available Monday through Friday 8:00AM – 5:00PM Central Time

Write to us at:

Mr. Fothergill's
8480 N. 87th Street
Milwaukee WI, 53224

Please include as much information about your problem and your order as possible. If your product has failed or arrived damaged or in poor condition, it would be really helpful if you could include a photograph of the product.

In Stock seed orders will ship in 1-3 business days. Once packages ship from our facility, it generally takes 3-5 business days in transit for delivery. Please note this timeframe can vary depending on carrier volumes and weather conditions. You will receive an email with tracking information once it ships. **We do not offer local order pick up.

· We offer a flat rate shipping fee of $5.95 per order up to $49 and then we offer FREE SHIPPING. This fee will automatically apply at checkout.

· Packages are shipped via USPS, UPS or FedEx. The best carrier option is automatically selected at the time of shipping according to package size, weight and delivery destination.

· If there are any concerns regarding a shipment upon delivery, please reach out to our customer service department within 5 business days of arrival. If items arrive damaged, please include an image for our team to review.

· If your tracking link emailed when shipped shows it was delivered with proof of delivery but the package is missing, it is the customers responsibility to contact the carrier to file a claim or to acquire more information.

· If tracking shows the package is lost or damaged in transit, please reach out to our customer service team for a proper solution.

· Confirmation emails are sent with all orders. It is the customers responsibility to verify all information is correct. If any changes need to be made regarding the order and/or shipping address, please contact our customer service department before the order ships to make any adjustments. Once the order ships, changes cannot be made to the order and Mr. Fothergill’s will not be held liable for reshipment of the order.

We'd hate for you to cancel and order but if a cancellation is necessary, please contact our customer service department with the order number. Orders can be cancelled at any time before it has shipped from our facility. A full refund can be provided at that time, no questions asked. If a cancellation requests is made after tracking information has been provided, we will no longer be able to accommodate the request.

· If you changed your mind and wish to return items to our facility, returns must be postmarked within 10 days of delivery date and customer is responsible for providing the return label.

All of us at Fothergill's Seeds genuinely care for our customers and strive to only send out the highest quality seeds to allow for the best rate of success possible. We understand that on occasion, things can go wrong. Please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, please reach out to our customer service department and we will gladly help find a resolution as part of our customer satisfaction guarantee.